Improve customer service with Artificial Intelligence
The Humable Smartbot replies to your customers’ questions in real time and accurately. It extracts information and processes it, phrasing the most suitable answer to satisfy the customer’s request. The Smartbot can be integrated with any digital channel: website, Messenger, Telegram, or APP.
The bot is always ready to answer frequently asked questions. It will forward the question to the operator only when it is faced with a new problem and it will also learn from their answers.
Not a simple response, but an efficient solution.
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Humable Smartbot is the solution you are looking for.
The intelligent virtual assistant is able to understand the intentions of the interlocutor and speak in a human way.
High accuracy rate
Exceptional accuracy rate in responding to user questions.
Reduction of response times
Responses delivered in seconds.
The Smartbot learns independently and trains itself lightning fast.
Thanks to the automation guaranteed by UiPath, any information can be extrapolated and inserted into a database to allow the smartbot to answer all users’ questions.
Natural Language Processing
Thanks to Google’s Dialogflow technology, it is possible to define all the questions and answers with their relative flow, after having first identified a cluster.
NLP integration + RPA
Thanks to the integration of NLP (Dialogflow Google) with the RPA (Uipath) it is possible to create end-to-end automated solutions, from the interaction with the user in natural language to the execution of entire workflows, ensuring accurate responses that are updated in real-time.