What is Robotic Process Automation (RPA)?

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Until a few years ago, the productivity of companies was limited by the impossibility of automating repetitive and boring processes, which were carried out by staff. So, RPA (Robotic Process Automation) was born, with the aim of automating work processes using software and innovative technologies, so as to perform repetitive tasks automatically. Employees are thus freed from a series of monotonous tasks, which often do not even fall within their duties.

Do you want to know how to automate your business?

Contact us at Humable. We offer you several winning solutions, giving you the opportunity to recover precious hours, free employees from repetitive and standardized activities, and optimize productivity. In addition, traditional automation, integrated with machine learning and artificial intelligence, helps robots develop new knowledge and adapt to ever-changing contexts, such as natural language processing and machine learning.

How does RPA generate value in companies?

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The advent of RPA in businesses and corporations represented a real revolution, especially in human resource management. Data entry is one of the activities that is most burdensome, both in terms of time and effort. It is a demanding job, being a drag on productivity and a cost with regard to time.

RPA software can complete the data entry process in a few hours or even minutes, providing a significant saving of time and money. Human resources can thus devote themselves to more complex activities that add value to companies. The margin of error is also drastically reduced, being close to zero and hence shortening execution times.

Information and data are reprocessed and updated promptly, allowing the same companies to offer more efficient services to their customers. Through RPA, there is also the possibility to check the activities and progress of the robots constantly, thus realizing any anomalies during the process. RPA has found wide application in sectors, such as finance, utilities, tourism, telecommunications and manufacturing, but due to its versatility, it can be applied in any commercial area.

The evolution of RPA with the power of automation

When it comes to automation, we generally think of structured data, such as data from Excel files or databases. In reality, RPA has evolved to such an extent that it is able to manage unstructured data, that is, coming from a multitude of very different sources, such as scanned paper documents, videos, images, etc.

This is as a result of artificial intelligence technologies that help systems to adapt and learn the operations which require automation. An example is the chatbot, perfectly capable of holding a conversation by answering users’ questions as if it were a human being.

In practice, we are moving towards so-called “intelligent automation”, that is RPA solutions capable of learning human behavior in total autonomy, based on the experiences and stimuli received.

The 2 types of RPA

RPA is a rather varied world and includes different technologies. Basically, two types of RPA can be identified: attended RPA (manned Robotic Process Automation) and unattended RPA (unmanned Robotic Process Automation).

With attended RPA, robots automate the interactions that are performed by the user within each desktop environment. In this case, the user has full control over the robot and can decide when to employ the automation, based on his or her specific needs. In this way, it is simple to ascertain whether certain changes bring improvements to the automations, so as to intervene if necessary.

The operation of unattended RPA is different, as the robots operate on a separate server or on a virtual machine. In practice, they automate interactions with applications only if activated in turn by other software systems. The main advantage lies in the fact that no user intervention is required, as the whole process is managed by the robots. Data control and monitoring become faster operations, which streamline business processes for the benefit of productivity.

The advantages for companies

Automatic software systems guarantee 100% uptime, being able to operate 24/7, without the risk of errors. This is equivalent to a 60-70% reduction in labor costs in business processes. It saves a huge amount of money, which can be invested in other ways. In addition, employees can focus more on their duties related to the company’s core business.

RPA guarantees a general improvement of all company services, starting with customer care. In the era of new digitization, the customer plays a central role, so providing them with a tailor-made service, by responding in a timely and targeted manner to their questions, allows you to improve loyalty and increase brand awareness.

If you want to exploit all the potential of RPA and give new impetus to your business, contact us. We at Humable will find the most suitable solution, shaping it according to your needs.

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